Shopping
What Shipping Methods Are Available?
At Kisaaz, we want to make your shopping experience as convenient as possible. Currently, we offer Cash on Delivery (COD) as our sole payment method, ensuring that you can shop with ease and confidence.
Do You Ship Internationally?
At Kisaaz, we currently do not offer international shipping. We only provide delivery within Pakistan at the moment. However, we are continuously working to improve our services, and international shipping may be available in the future.
How Long Will It Take To Get My Package?
Once your order is confirmed, you can expect your package to arrive within 4 to 5 business days. We work with reliable delivery services to ensure your items reach you as quickly as possible. Delivery times may vary depending on your location, but we strive to get your order to you promptly.
You will receive a tracking number to monitor the progress of your shipment.
Payment
What Payment Methods Are Accepted?
At Kisaaz, we offer several convenient payment methods to make your shopping experience seamless:
- Cash on Delivery (COD): Pay for your order when it arrives at your doorstep.
- Bank Transfer: You can also pay via bank transfer for your order.
- Future Credit/Debit Card Payments: We will soon be accepting credit and debit card payments for added convenience. Stay tuned for updates!
We’re committed to providing flexible payment options that suit your needs.
Is Buying On-Line Safe?
Yes, shopping with Kisaaz is completely safe! We prioritize your security and take all necessary steps to ensure your personal and payment information is protected. Our website uses secure encryption technology to safeguard your data during transactions, and we only work with trusted payment methods.
Additionally, with our Cash on Delivery (COD) option, you can pay only when your order arrives at your doorstep, providing an extra layer of security and peace of mind.
Orders & Returns
How do I place an Order?
Placing an order with Kisaaz is quick and easy! Follow these simple steps:
- Browse Our Collection: Explore our wide range of women’s clothing and select the items you want to purchase.
- Add to Cart: Once you’ve found an item you like, click on it and choose the size and color (if applicable). Then, click Add to Cart to continue shopping or proceed to checkout.
- Review Your Order: In your cart, review the items you’ve selected, adjust quantities if needed, and ensure everything is correct.
- Proceed to Checkout: When you’re ready, click Proceed to Checkout. Enter your shipping details and select your preferred payment method (Cash on Delivery, Bank Transfer, or soon Credit/Debit Card).
- Confirm Your Order: Double-check your information, then confirm your order. You’ll receive an order confirmation email with the details of your purchase.
- Wait for Delivery: After your order is processed, it will be shipped to you within 4-5 business days.
How Can I Cancel Or Change My Order?
At Kisaaz, we strive to ensure your satisfaction with every purchase. If you need to cancel or change your order, please follow these steps:
Contact Us Immediately: Reach out to our customer support team as soon as possible. You can contact us via email or phone to request a cancellation or change. The sooner you contact us, the better, as orders are processed quickly.
Do I need an account to place an order?
No, you do not need to create an account to place an order at Kisaaz. You can easily shop as a guest and proceed to checkout without the need for registration. However, creating an account offers several benefits, such as faster checkout, order tracking, and exclusive offers.Feel free to shop without any hassle, and if you decide to create an account later, it’s simple to sign up!
How Do I Track My Order?
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your package through the delivery service’s website.If you need assistance with tracking or have any concerns about your order, please don’t hesitate to reach out to our customer support team. We’re happy to help you!
How Can I Return a Product?
If your product is faulty or damaged, we’re here to help! Our goal is to ensure you’re completely satisfied with your purchase. Here’s how to return a damaged or defective item:
Return Shipping: If the item is defective or damaged, we will cover the return shipping cost. We will guide you on how to send the item back to us.
Refund or Exchange: After we receive the returned product, you can choose between a full refund or an exchange for a new item. The choice is yours!